Associate in Business Management in Call Center Mgmt

College/School: Rasmussen College

Call center managers perform a broad range of duties. They coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices. These supervisors are involved in the many services that allow organizations to operate efficiently, including telecommunications management and related customer service areas.

Recent reports from the Minnesota Department of Employment and Economic Development and the U.S. Department of Labor Bureau of Labor Statistics indicate that call center management will be a growth area in the information economy.

Career Opportunities for Call Center Management Graduates:

Call Center and Telecommunications Manager
Administrative Services Coordinator
Customer Service Supervisor

What Call Center Management Professionals Do:

Provide a high level of customer service
Research, analyze and resolve costumer questions, requests and problems
Develop and communicate call center standards, processes, and policies
Supervise inbound call/email agents
Produce and analyze call center reports
Answer in-coming customer calls and e-mails as needed.

To learn more about this program, please complete the online "Request free Information" form.

Program Description

College/School: Rasmussen College
Category: Customer Service
Degree: Associate Degrees
Language: English
Accreditation: Rasmussen College is accredited by Higher Learning Commission of the North Central Association of Colleges & Schools (NCA).