The best and brightest leaders in any organization share one common secret: If you take care of your customer, success will follow. Despite most companies claim that they are customer-centered, most organizational structures are, in fact, product-driven. But times are changing. This specialization examines the paradigm shift in business assumptions about the customer and enables you to implement important structural changes designed to meet the needs of your organizations customers - both external and internal. You also will gain highly relevant and valued practical knowledge on positive leadership and how it functions in relation to the customer. Students pursuing this specialization will:

Learn how to assess customer needs and expectations and develop customer-driven goals, strategies, and standards as they contribute to a company's bottom line.
Apply effective leadership strategies and coaching to a variety of contexts, whether you work in teams, in front of a large audience or in situations of crisis or conflict.
Identify, evaluate, and respond effectively to the socio-economic, political, cultural, environmental and competitive forces pushing firms and industries to become global.
Direct the corporate communication of an organization, including designing a comprehensive communications plan to disseminate key messaging within a diverse environment.

Who should enroll: Business leaders and those seeking positions of leadership and influence within customer-centric organizations will find this degree program especially valuable. Typical students include CEOs, COOs and other executives who seek to empower their sales and service teams, global or international sales directors, director of sales and service, territory sales directors as well as sales and/or service managers, as well as those aspiring to such positions. The expertise gained from this progressive specialization can be applied to any field or industry that has internal or external customers.[ more info ]

Capella University

Master in Organization and Management

Capella's online masters degree in organization and management is designed to guide your development of critical thinking, effective communication, and leadership skills that will position you to solve real-world problems in your organization.

Capella University's masters degree in organization and management general specialization allows you to develop subject matter expertise in an area of business you choose. You can select elective courses in human resources management, information technology management, and/or leadership. Within this online business management program, you will develop critical thinking and analytical skills that will help you manage real-world business situations. [ more info ]

Upper Iowa University

M.P.A. in Public Personnel Management

The Upper Iowa University online Master of Public Administration (MPA), with an emphasis in Public Personnel Management, provides learners with the current theories, concepts, and learning models necessary to assume leadership roles in their respective organizations as well as provide learners with specialized knowledge of the issues and challenges in managing personnel resources in public and non-profit agencies or organizations.
Learners will complete a research project involving a substantive issue relevant to global business and of interest to the learner. Learners will use this project to demonstrate competency and mastery of the various fields of study covered in the program. To learn more about this program, complete free information request form. [ more info ]

Gonzaga University

Master's Degree in Organizational Leadership

In response to society's growing need for value-based, visionary leadership, Gonzaga University's Master's Program in Organizational Leadership was established in 1986. Since then over 400 graduates have recognized the benefits of integrating a holistic liberal arts education with an in-depth, practical and theoretical study of organizations and leadership. Gonzaga's degree is no exception.

The Online Master's of Organizational Leadership program affirms the University mission of providing a humanistic, Jesuit education. As humanistic, Gonzaga recognizes the essential role of human creativity, intelligence and initiative in the formation of leaders. Through intellectual inquiry of the past and enlightened awareness of the present, Gonzaga graduate students and faculty are committed to the betterment of self and society.

The central objective of this distance learning Organizational Leadership program is to provide an advanced degree which synthesizes knowledge from diverse fields into a focused yet flexible plan of study that is useful to leadership in all forms of social organization. The online degree program is designed for the student whose professional goal is a generalist leadership position in corporate, government, not-for-profit, or community organizations.

The Online Master's Degree in Organizational Leadership is intended to meet the needs and schedules of working adults. The distance learning program consists of 33 semester credits. Find out more about this online programs by completing Free information request form. [ more info ]